Thank you for shopping at BYLO, your trusted source for affordable bathroom appliances. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a comprehensive Return and Refund Policy to ensure a hassle-free experience. Please read this policy carefully before making a purchase. By placing an order with BYLO, you agree to the terms and conditions outlined below.

Returns Eligibility

  • Unused and Unopened Products: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We cannot accept returns for products that have been used, damaged, or altered.
  • Time Limit: You may initiate a return within [number of days] days from the date of delivery. After this period, we will not accept returns or process refunds.
  • Non-Returnable Items: The following items are not eligible for return:
    • [List of non-returnable items]

Return Process

  • Return Authorization: Before returning a product, you must contact our customer support team to obtain a Return Authorization (RA) number. We will provide you with instructions on how to proceed with the return.
  • Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe and timely return of the product. Please include the RA number on the return package.
  • Packaging: Please ensure that the product is securely packaged to prevent damage during transit. We are not responsible for any damage that occurs during the return shipping process.

Refund Process

  • Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1. If the product is deemed eligible for a refund, we will proceed with the refund process.
  • Refund Method: Refunds will be issued in the original form of payment used for the purchase. Please note that shipping charges and any applicable taxes or fees are non-refundable.
  • Refund Timing: We will process the refund within [number of days] days of receiving the returned product. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

Damaged or Defective Products

  • Inspection upon Delivery: We recommend inspecting your order immediately upon delivery. If you receive a product that is damaged or defective, please contact our customer support team within 21 days of delivery. We will assist you in resolving the issue by providing a replacement or issuing a refund.
  • Return Shipping for Damaged or Defective Products: In cases where the product is damaged or defective, we will cover the cost of return shipping. Our customer support team will provide you with instructions on how to proceed.

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in Section 2 and place a new order for the desired item.

Contact Us

If you have any questions, concerns, or requests regarding our Return and Refund Policy or the return process, please contact us at [contact information]. Our customer support team is available to assist you and provide further information.

By placing an order with BYLO, you acknowledge and agree to comply with this Return and Refund Policy.